Responsible Gaming
at 1111baji

1111baji was built on a simple conviction: gambling is entertainment, and entertainment should never cause harm. We serve a growing community of players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and Cox's Bazar — and we take our duty of care to every one of those players seriously.

Responsible gaming is not an afterthought at 1111baji. It is woven into the design of our platform, the training of our support team, and the policies that govern every aspect of our operation. We provide a comprehensive suite of player-protection tools that empower you to set boundaries, take breaks, and seek help — all without friction or judgment.

We recognise that for a small number of players, gambling can develop from an enjoyable pastime into a behaviour that causes financial or emotional harm. Our commitment is to identify those situations early, respond with care, and ensure that every player who needs support can access it quickly and easily through the 1111baji platform or through one of the external organisations we recommend.

This Responsible Gaming page is your complete guide to the tools and policies in place at 1111baji. We encourage you to read it in full — and to contact our support team at any time if you have questions or concerns about your own gaming behaviour or that of someone you care about.

Why We Enforce a Strict 18+ Policy

Gambling poses unique risks to younger individuals whose financial habits, impulse-control mechanisms, and decision-making frameworks are still developing. For this reason, 1111baji enforces a zero-tolerance policy on underage gambling. No exceptions are made regardless of the circumstances of the account or the nature of the activity.

How Age Verification Works

Every new 1111baji account is required to submit a date of birth during registration. Before any withdrawal can be processed — and in many cases before a certain cumulative deposit threshold is reached — our KYC (Know Your Customer) team will request documentary evidence of your age. Acceptable documents include:

• Bangladesh National Identity Card (NID)
• Valid passport (any country)
• Driving licence with date of birth clearly visible
• Birth certificate (for players who do not yet hold a photo ID)

Accounts that fail to complete age verification within the specified timeframe will have deposit and withdrawal functionality suspended until verification is completed. Accounts where the submitted documentation confirms the holder is under 18 will be permanently closed and any deposited funds returned through the original payment method (bKash, Nagad, Rocket, or Upay as applicable).

If You Suspect Underage Access

If you believe that a minor in your household has accessed or is attempting to access the 1111baji platform, please contact our support team at support@1111baji immediately. We will act swiftly to close the account, investigate the circumstances, and work with you to prevent future access. We also strongly recommend reviewing the parental control guidance in Section 8 of this page.

One of the most effective tools for maintaining control over your gambling spend is setting a deposit limit. 1111baji allows every registered player to set a personal deposit cap in Bangladeshi Taka (৳) across three time horizons: daily, weekly, and monthly. These limits apply to all payment methods — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — and are enforced at the platform level, not just at the individual payment channel level.

How to Set a Deposit Limit

You can configure your deposit limits at any time through the Responsible Gaming section of your 1111baji account settings. Simply select the time period (daily / weekly / monthly), enter the maximum amount in ৳ that you wish to deposit within that period, and confirm. The limit takes effect immediately upon saving.

Reducing a Deposit Limit

A request to reduce a deposit limit — for example, lowering your monthly cap from ৳20,000 to ৳10,000 — takes effect immediately without any waiting period. We make reductions instant because protecting you quickly is always our first priority.

Increasing a Deposit Limit

A request to increase a deposit limit is subject to a mandatory 7-day cooling-off period before the new, higher limit comes into effect. This delay is an intentional safeguard. It gives you time to reflect on whether the increase is genuinely in your interest — and allows you to cancel the increase request before it takes effect if you change your mind. This asymmetric design (instant reductions, delayed increases) is a deliberate responsible gaming measure.

What Happens When a Limit Is Reached

Once you have reached your deposit limit for the relevant period, all further deposit attempts on your 1111baji account will be declined until the period resets. You will see a clear on-screen notification explaining that your deposit limit has been reached and when it will next reset. You can continue to play with your existing account balance during this period; only new deposits are blocked.

Sometimes you need a short break from gambling — not because you have a serious problem, but simply because life gets busy, you have had a frustrating session, or you just want to step back and reset. The 1111baji time-out feature is designed exactly for these situations.

Available Time-Out Durations

• 24 Hours: A one-day pause — ideal after an unexpectedly long or emotionally charged session.
• 7 Days: A full week away from the platform to reassess your habits and refresh your perspective.
• 30 Days: A month-long cooling-off period that provides a meaningful break and enough time to evaluate whether gambling remains a healthy activity for you.
• Custom Duration: You can request a custom time-out period of any length by contacting our support team. We will honour any reasonable request.

What a Time-Out Covers

During a time-out, your 1111baji account is fully suspended. You will not be able to log in, deposit funds, place bets, access live casino tables, or participate in any promotional activity. Any pending bets placed before the time-out was activated will be settled normally and credited to your balance; that balance will be available for withdrawal when your time-out expires.

Marketing During a Time-Out

When you activate a time-out, all promotional communications from 1111baji — including email offers, BPL and IPL cricket promotions, seasonal campaigns (Eid, Pohela Boishakh), and SMS notifications — are automatically suspended for the duration of the time-out. You will not receive any marketing that could encourage you to return to the platform before your break has ended.

Ending a Time-Out

A time-out expires automatically at the end of the chosen period, after which you may log in and resume normal activity. You cannot end a time-out early through the platform — this is intentional. If you believe there is a genuine urgent reason to end a time-out early, please contact support; requests are assessed individually and are not granted automatically.

Self-exclusion is the most powerful responsible gaming tool available at 1111baji. It is designed for players who recognise that gambling has become — or is at risk of becoming — harmful, and who want to make a firm, enforced commitment to stop. Unlike a time-out, a self-exclusion is a serious intervention with longer durations, stricter enforcement, and a deliberate barrier to reversal.

Available Self-Exclusion Periods

• 6 Months
• 1 Year
• 3 Years
• 5 Years
• Permanent (Lifetime) — this option is irrevocable

How to Apply for Self-Exclusion

Problem gambling does not always look the way people expect. It rarely begins as a crisis — it often starts as a gradual shift in the role gambling plays in a person's daily life. Being able to recognise the early warning signs in yourself or in someone you know is the most important step toward getting things back under control.

The following self-assessment questions are designed to help you reflect honestly on your gambling behaviour. If you answer "yes" to three or more of these questions, we strongly encourage you to use one of the tools on this page — or to reach out to a support organisation listed in Section 7.

1111baji's own support team is your first point of contact for any responsible gaming concern. However, we also recognise that some players benefit from speaking with an independent, professionally trained counsellor or organisation. We encourage every player who is struggling with gambling-related harm to reach out — whether to us or to an external body — without delay.

Contact 1111baji Responsible Gaming Support

Our dedicated responsible gaming support team is available around the clock, seven days a week, including during Bangladesh public holidays such as Eid, Pohela Boishakh, Victory Day (16 December), and Independence Day (26 March). You can reach us by emailing support@1111baji with the subject line "Responsible Gaming Support". All responsible gaming communications are treated with strict confidentiality — they are not shared with marketing or promotional teams under any circumstances.

What Our Support Team Can Help With

• Setting or adjusting deposit limits on your account
• Activating a time-out or cooling-off period
• Processing a self-exclusion request
• Reviewing unusual account activity that concerns you
• Providing information about external counselling and support organisations
• Assisting family members or friends who are concerned about a loved one's gambling behaviour

Response Times

We aim to respond to all responsible gaming support emails within 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours, and within 4 hours outside of business hours. Self-exclusion requests are treated as the highest priority and are actioned within one business hour of identity confirmation.

Protecting minors from accessing gambling content is a responsibility that extends beyond the 1111baji platform itself. Even with robust age verification in place at the account level, parents and guardians play a critical role in ensuring that children and young people in their households do not encounter online gambling content. We strongly encourage all adults in households with minors to implement the following measures.

Device-Level Controls

Most modern smartphones, tablets, and computers — including Android devices (commonly used with bKash and Nagad payments), iPhones, and Windows PCs popular across Dhaka and Chittagong — include built-in parental control features. These allow you to block specific websites, set screen-time limits, and restrict app downloads. We recommend activating these controls on all shared devices and ensuring that your 1111baji account is never saved or auto-filled on a device accessible to a minor.

Safeguard Your Login Credentials

Never share your 1111baji username and password with anyone, and ensure that your device does not save them in a browser profile accessible to children. If you use bKash or Nagad for deposits, ensure that your mobile banking PIN is not known to any minor in your household. A child who gains access to your payment credentials could potentially fund gambling activity without your knowledge.

Third-Party Filtering Software

In addition to device-level controls, dedicated internet filtering tools can be configured to block gambling-related websites across your home Wi-Fi network or on specific devices. These tools provide an additional layer of protection beyond what 1111baji itself can enforce at the platform level.

Talk to Young People About Gambling

Open, age-appropriate conversation remains one of the most effective preventive tools available to parents and guardians. Explaining that gambling is an adult activity with real financial risk — and that it is strictly for those aged 18 and above — helps young people develop a healthy and informed perspective before they encounter gambling content online.

Report a Concern to 1111baji

If you believe a minor has registered or is actively using a 1111baji account, contact us immediately at support@1111baji with the subject line "Underage Access Report". We will investigate and act on all such reports as a priority matter, within one business hour of receipt during BST business hours.